Sentinel incident

Inbound/Outbound SIP Line Issues

Critical Resolved View vendor source →

Sentinel experienced a critical incident on May 3, 2023 affecting Telephone System and Sentinel Voice, lasting 20h 43m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 11:47 AM UTC
Resolved
May 04, 2023, 08:31 AM UTC
Duration
20h 43m
Detected by Pingoru
May 03, 2023, 11:47 AM UTC

Affected components

Telephone SystemSentinel Voice

Update timeline

  1. investigating May 03, 2023, 11:47 AM UTC

    We have been notified that there is degraded performance on the SIP lines for our VOIP services. We are currently investigating the issue and liaising with 3rd parties regarding the issue. Update to follow.

  2. monitoring May 03, 2023, 12:58 PM UTC

    A fix has been implemented on the affected sites, and the status of the lines are currently being monitored.

  3. resolved May 04, 2023, 08:31 AM UTC

    This incident has been resolved.