Sentinel experienced a major incident on October 5, 2023 affecting Telephone System, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Telephone System
Update timeline
- identified Oct 05, 2023, 12:02 PM UTC
We've identified that a slection of our customers are experiencing issues with making outgoing calls. The problem lies with an upstream provider who are working on a resolution. Inbound calls are working without issue. Please let us know if this is not the case. We are in contact with our upstream provider and will provide further updates when they become available.
- resolved Oct 05, 2023, 12:40 PM UTC
The telephone issues have been resolved with the upstream provider. Please let us know if you continue to experience any problems.