Sentinel experienced a critical incident on August 7, 2024 affecting Sentinel Voice, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2024, 12:18 PM UTC
Good afternoon, There is a telephone outage affecting a number of customers at the moment. It appears that outbound calling is not working, and some inbound calls are not being received. We’ve raised the problem with our upstream provider who are treating this as a high priority and expect an update in the next 15 minutes. Sorry for the inconvenience that this is causing.
- monitoring Aug 07, 2024, 12:26 PM UTC
The upstream provider engineers have identified the problem and are implementing a solution. We estimate full resumption of service within the next 15 minutes
- monitoring Aug 07, 2024, 12:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 07, 2024, 12:46 PM UTC
We believe that the telephone issue has now been resolved by the upstream provider. Once again, sorry for the inconvenience that this has caused.