Sentinel experienced a notice incident on August 12, 2024 affecting Telephone System, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 01:41 PM UTC
We are currently investigating the ongoing issue regarding communication issues regarding calls in and out. We are working with our supplier to get this resolved as quickly as possible
- investigating Aug 12, 2024, 02:13 PM UTC
We are currently investigating the ongoing issue regarding communication issues regarding calls in and out. We are awaiting confirmation with our 3rd party provider on a resolution. Thank you for your patience on this.
- monitoring Aug 12, 2024, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2024, 02:57 PM UTC
This has been resolved from our supplier. If you have any concerns or issues please get back to us. Again thank you for your patience during this.