Sentinel experienced a minor incident on March 11, 2025 affecting Telephone System, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2025, 10:19 AM UTC
We're aware of an issue with our upstream provider whereby a caller will continue to hear the telephone ring even when the call has been answered. The recipient of the call can only hear silience. We've raised this with our upstream provider who are investigation. Further updates to follow..
- monitoring Mar 11, 2025, 11:29 AM UTC
Traffic has been returning to normal levels in most areas of our network. We'll continue to monitor and provide further updates within one hour.
- resolved Mar 11, 2025, 12:06 PM UTC
The telephony issue has now been resolved. We'll continue to monitor the service with our upstream provider over the next 24 hours. Sorry for the inconvenience that this may have caused.