Sentinel experienced a minor incident on July 30, 2025 affecting Telephone System, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Telephone System
Update timeline
- investigating Jul 30, 2025, 09:58 AM UTC
Issues with making outbound calls have been found and are currently under investigation.
- investigating Jul 30, 2025, 09:59 AM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2025, 10:01 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 30, 2025, 10:23 AM UTC
The fault has been identifed and services now are beggining to be restored. This will be monitored until we can confirm the issue is resolved.
- resolved Jul 30, 2025, 11:51 AM UTC
All VoiP services should now be restored.