Sense Energy had 4 outages in the last 2 years totaling 11h 2m of downtime — averaging 0.2 incidents per month.
There were 4 Sense Energy outages since October 20, 2025 totaling 11h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
A communications problem in National Grid's network in Massachusetts is preventing customers from setting up Sense with their meter. The outage is being investigated.
This incident has been resolved.
We are currently investigating reports of service outage as of 6am ET today.
The service outage has been resolved and we are monitoring performance. There is still some increased latency on some services. Next update: 1pm ET
This incident has been resolved as of 1pm ET
Realtime app features (Bubbles, Power Meter, Devices) were loading, but taking up to 20 sec for some users. This has been resolved.
We’re currently experiencing a service disruption. Our engineering team has identified the root cause and we are working to improve performance until the underlying cause stabilizes.
Services are starting to stabilize. Users may continue to see intermittent issues during recovery. We'll continue to monitor and provide updates.
This incident has been resolved.