SendSafely incident

Service Degradation affecting Website Users in US Data Center

Major Resolved View vendor source →

SendSafely experienced a major incident on April 18, 2019 affecting Public Website, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2019, 06:59 PM UTC
Resolved
Apr 19, 2019, 01:08 AM UTC
Duration
6h 8m
Detected by Pingoru
Apr 18, 2019, 06:59 PM UTC

Affected components

Public Website

Update timeline

  1. investigating Apr 19, 2019, 01:04 AM UTC

    We are currently investigating an elevated number of timeout issues affecting browser connections to US hosted web portals. We will provide more information once we identify the root cause of the issue.

  2. identified Apr 19, 2019, 01:05 AM UTC

    We have identified the issue causing service degradation affecting US customers and are working to restore service.

  3. monitoring Apr 19, 2019, 01:06 AM UTC

    Service has been restored for all US customers. We will continue to monitor the issue to ensure that all systems remain fully operational.

  4. resolved Apr 19, 2019, 01:08 AM UTC

    The service disruption affecting US customers has been resolved. Service was fully restored at 19:18 UTC and no additional issues have been reported.