SendSafely experienced a major incident on July 3, 2019, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 03, 2019, 01:24 PM UTC
08:45 GMT - We are currently investigating an elevated number of errors occurring on EU hosted web portals. We will provide more information once we identify the root cause of the issue. 08:55 GMT - We have identified an issue that is causing an elevated number of errors for EU customers. We are currently working to correct the issue. 09:25 GMT - We are in the process of correcting the issue that is affecting EU customers. We expect to have service restored for all customers shortly. 10:05 GMT - Service has been restored for all EU customers. We will continue to monitor the issue to ensure that all systems remain fully operational.