SendSafely experienced a major incident on October 16, 2019 affecting Enterprise Portals (EU), lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Enterprise Portals (EU)
Update timeline
- investigating Oct 16, 2019, 12:36 PM UTC
We are currently investigating an elevated number of timeout issues affecting browser connections to EU hosted web portals. We will provide more information once we identify the root cause of the issue.
- resolved Oct 16, 2019, 12:48 PM UTC
The service disruption affecting EU customers has been resolved. No additional issues have been reported and we are continuing to monitor operations.