SendSafely incident

Partial outage impacting EU customers

Major Resolved View vendor source →

SendSafely experienced a major incident on October 28, 2019 affecting Enterprise Portals (EU), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2019, 09:38 AM UTC
Resolved
Oct 28, 2019, 10:10 AM UTC
Duration
32m
Detected by Pingoru
Oct 28, 2019, 09:38 AM UTC

Affected components

Enterprise Portals (EU)

Update timeline

  1. identified Oct 28, 2019, 10:26 AM UTC

    We are currently investigating an elevated number of timeout issues affecting browser connections to EU hosted web portals. We will provide more information once we identify the root cause of the issue.

  2. resolved Oct 28, 2019, 10:28 AM UTC

    The service disruption affecting EU customers has been resolved. Service was fully restored at 10:10 UTC and no additional issues have been reported.