SendSafely incident

Service Degradation affecting SendSafely Users in the EU

Minor Resolved View vendor source →

SendSafely experienced a minor incident on September 1, 2020 affecting Enterprise Portals (EU) and API (EU), lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2020, 02:44 PM UTC
Resolved
Sep 01, 2020, 04:01 PM UTC
Duration
1h 17m
Detected by Pingoru
Sep 01, 2020, 02:44 PM UTC

Affected components

Enterprise Portals (EU)API (EU)

Update timeline

  1. investigating Sep 01, 2020, 02:44 PM UTC

    We are currently investigating an elevated number of timeout issues affecting browser connections to EU hosted web portals. We will provide more information once we identify the root cause of the issue.

  2. investigating Sep 01, 2020, 02:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 01, 2020, 03:06 PM UTC

    Service has been restored for EU customers. We are closely monitoring the affected systems for any further degradation.

  4. resolved Sep 01, 2020, 04:01 PM UTC

    The service disruption affecting SendSafely EU customers has been resolved. Service was fully restored at 15:06 UTC and no additional issues have been reported.