SendSafely incident

Service Degradation affecting SendSafely Users in the US

Minor Resolved View vendor source →

SendSafely experienced a minor incident on January 13, 2021 affecting Public Website and Enterprise Portals (US), lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2021, 06:03 PM UTC
Resolved
Jan 13, 2021, 08:40 PM UTC
Duration
2h 36m
Detected by Pingoru
Jan 13, 2021, 06:03 PM UTC

Affected components

Public WebsiteEnterprise Portals (US)

Update timeline

  1. investigating Jan 13, 2021, 06:03 PM UTC

    We are currently investigating reports of service degradation on certain US based portals. We will provide more information once we identify the root cause of the issue.

  2. monitoring Jan 13, 2021, 07:19 PM UTC

    Service has been restored to normal levels for all US customers. We will continue to monitor the issue to ensure that all systems remain fully operational.

  3. resolved Jan 13, 2021, 08:40 PM UTC

    The service degradation affecting some US customers has been resolved.