SendSafely incident

Service Degradation affecting SendSafely Users in the US

Minor Resolved View vendor source →

SendSafely experienced a minor incident on February 12, 2021 affecting Public Website and Enterprise Portals (US), lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2021, 08:00 PM UTC
Resolved
Feb 12, 2021, 10:00 PM UTC
Duration
1h 59m
Detected by Pingoru
Feb 12, 2021, 08:00 PM UTC

Affected components

Public WebsiteEnterprise Portals (US)

Update timeline

  1. investigating Feb 12, 2021, 06:45 PM UTC

    We are currently investigating reports of service degradation on certain US based portals. We will provide more information once we identify the root cause of the issue.

  2. monitoring Feb 12, 2021, 09:08 PM UTC

    Service has been restored to normal levels for all US customers. We will continue to monitor the issue to ensure that all systems remain fully operational.

  3. resolved Feb 12, 2021, 11:09 PM UTC

    This incident has been resolved.