SendSafely experienced a minor incident on February 26, 2021 affecting Enterprise Portals (EU) and Public Website and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Enterprise Portals (EU)Public WebsiteEnterprise Portals (AU)Enterprise Portals (US)
Update timeline
- identified Feb 26, 2021, 03:14 PM UTC
SMS delivery of verification codes for some customers may be delayed due to a temporary issue with one of our SMS service providers. We are monitoring the situation and will post updates as they become available. Further information about this specific outage is available here: https://status.twilio.com/
- resolved Feb 26, 2021, 04:50 PM UTC
The issue with delivery of SMS verification codes has now been resolved.