SendSafely experienced a major incident on April 15, 2021 affecting Public Website and Enterprise Portals (US) and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2021, 08:25 PM UTC
We are actively investigating a service issue impacting users in certain US hosted web portals. Updates will be provided here as more information becomes available.
- identified Apr 15, 2021, 09:16 PM UTC
We have identified the cause of the availability issues affecting certain SendSafely users and are restoring service. Some customers may still be experiencing intermittent issues.
- monitoring Apr 15, 2021, 09:26 PM UTC
Service has been restored to impacted customers and we are monitoring.
- resolved Apr 15, 2021, 10:01 PM UTC
The service disruption affecting SendSafely customers has been resolved. Service was fully restored at 21:26 UTC and no additional issues have been reported.