SendSafely experienced a minor incident on April 14, 2022 affecting Public Website and Enterprise Portals (US) and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Public WebsiteEnterprise Portals (US)API (US)Serverless Gateway (US)Platform Integrations (All Regions)
Update timeline
- identified Apr 14, 2022, 08:05 PM UTC
SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of Workspace email notifications. We are working on a fix and expect to have these services fully restored soon.
- resolved Apr 14, 2022, 09:06 PM UTC
The issue affecting certain backend services, including delivery of Workspace email notifications has been resolved. As a result of the issue, some users may have seen delays in notification delivery from April 14, 2022, 20:05 UTC until April 14, 2022, 21:00 UTC.