SendSafely incident

Email Sending Outage

Major Resolved View vendor source →

SendSafely experienced a major incident on July 7, 2024 affecting Public Website and Enterprise Portals (US), lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2024, 10:33 PM UTC
Resolved
Jul 08, 2024, 02:01 AM UTC
Duration
3h 28m
Detected by Pingoru
Jul 07, 2024, 10:33 PM UTC

Affected components

Public WebsiteEnterprise Portals (US)

Update timeline

  1. identified Jul 07, 2024, 10:33 PM UTC

    We are aware that US hosted customers are currently impacted by an outage affecting the deliverability of automated emails. We have identified the cause of the issue and are working to remediate. The outage began at approximately 7/7/2024 4:00 AM UTC.

  2. resolved Jul 08, 2024, 02:01 AM UTC

    This incident has been resolved and mail is sending as expected.