SendSafely incident

Service Degradation affecting SendSafely Users

Minor Resolved View vendor source →

SendSafely experienced a minor incident on March 20, 2025 affecting Public Website and Enterprise Portals (US) and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2025, 06:34 PM UTC
Resolved
Mar 20, 2025, 07:23 PM UTC
Duration
48m
Detected by Pingoru
Mar 20, 2025, 06:34 PM UTC

Affected components

Public WebsiteEnterprise Portals (US)API (US)Serverless Gateway (US)

Update timeline

  1. monitoring Mar 20, 2025, 06:34 PM UTC

    SendSafely has identified an issue that is degrading the performance of certain backend services, including delivery of SendSafely Packages. We are working on a fix and expect to have these services fully restored soon.

  2. resolved Mar 20, 2025, 07:23 PM UTC

    Customers report a return to normal operation around 2:30 EST