SendSafely incident

Service Disruption affecting SendSafely packages

Major Resolved View vendor source →

SendSafely experienced a major incident on April 17, 2025 affecting Public Website and Enterprise Portals (US) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 05:50 PM UTC
Resolved
Apr 17, 2025, 06:10 PM UTC
Duration
20m
Detected by Pingoru
Apr 17, 2025, 05:50 PM UTC

Affected components

Public WebsiteEnterprise Portals (US)API (US)Serverless Gateway (US)

Update timeline

  1. identified Apr 17, 2025, 05:50 PM UTC

    SendSafely identified an issue with some packages that caused the packages to expire early. A fix has been released to resolve this, and the team is working to restore the correct state of packages.

  2. resolved Apr 17, 2025, 06:10 PM UTC

    All package's have been returned to the correct state.