Semble Outage History

Semble had 26 outages in the last 2 years totaling 137h 56m of downtime — averaging 1.1 incidents per month.

There were 26 Semble outages since September 6, 2024 totaling 137h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.semble.io

Notice August 24, 2026

Disruptions on Lab requests and results.

Detected by Pingoru: Aug 24, 2026, 12:06 PM UTC
Resolved: Aug 24, 2026, 02:36 PM UTC
Duration: 2h 29m

Timeline · 2 updates

identified Aug 24, 2026, 12:06 PM UTC

We are aware of an issue causing some users to experience difficulties to order lab requests and/or display forms. The issue has been identified and we are working on a fix to be implemented at the earliest. In the meantime, please perform a hard refresh of your Semble account, logging out then logging in a new browser tab. Thank you for your continued patience.
resolved Aug 24, 2026, 02:36 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 13, 2026

Delayed data processing affecting the Data tab in Semble

Detected by Pingoru: Jun 13, 2026, 08:02 AM UTC
Resolved: Jun 13, 2026, 09:55 AM UTC
Duration: 1h 53m

Affected: Semble

Timeline · 2 updates

identified Jun 13, 2026, 08:02 AM UTC

We are currently experiencing a delay in data processing that affects the Data tab in Semble only. This impacts reporting capabilities within that tab. All other Semble functionality is operating normally. As a result, customers may see stale or incomplete data across reports in the Semble Data tab. Our engineering team has identified the underlying cause and is actively working to restore normal processing. Historical data is not at risk. Once processing resumes, affected data will be backfilled automatically. This issue is currently limited to UK customers. Other regions are operating normally. We will provide a further update by approximately 10:00 BST.
resolved Jun 13, 2026, 09:55 AM UTC

We have implemented a fix and all tabs within the Data section are now accessible again. You should now be able to view your data as normal. Thank you for your patience while we resolved this issue.

Read the full incident report →

Minor May 27, 2026

No emails being sent from Semble

Detected by Pingoru: May 27, 2026, 05:54 AM UTC
Resolved: May 27, 2026, 10:04 AM UTC
Duration: 4h 9m

Affected: Semble

Timeline · 5 updates

investigating May 27, 2026, 05:54 AM UTC

No emails are being sent from Semble. The technical team are currently investigating the issue.
identified May 27, 2026, 06:58 AM UTC

The issue has been identified, we are working with our email provider to restore service. We assure you that no emails will be lost, only delayed. Thank you for bearing with us.
monitoring May 27, 2026, 07:16 AM UTC

A fix has been implemented and we are currently monitoring the results.
monitoring May 27, 2026, 07:22 AM UTC

All emails that were queued during the downtime will automatically be re-sent, so there is nothing you need to do on your side.
resolved May 27, 2026, 10:04 AM UTC

This incident has been resolved.

Read the full incident report →

Critical May 5, 2026

Degraded API Performance

Detected by Pingoru: May 05, 2026, 08:41 PM UTC
Resolved: May 05, 2026, 09:55 PM UTC
Duration: 1h 14m

Affected: Public API

Timeline · 4 updates

investigating May 05, 2026, 08:41 PM UTC

We’re currently investigating an issue where some users may experience degraded performance when using the API. Our team is actively working to identify the cause and restore normal service as quickly as possible. Thank you for your patience.
identified May 05, 2026, 09:08 PM UTC

The issue has been identified and a fix is being implementend.
monitoring May 05, 2026, 09:35 PM UTC

We have identified the cause and API performance has improved. We’re continuing to monitor closely.
resolved May 05, 2026, 09:55 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Intermittent Data Loading Issues

Detected by Pingoru: Apr 23, 2026, 04:32 PM UTC
Resolved: Apr 23, 2026, 04:59 PM UTC
Duration: 27m

Affected: Semble

Timeline · 2 updates

investigating Apr 23, 2026, 04:32 PM UTC

We’re currently investigating an issue where some users may experience slow or intermittent loading of the Data tab. Our team is actively working to identify the cause and restore normal performance as quickly as possible. Thank you for your patience.
resolved Apr 23, 2026, 04:59 PM UTC

This incident has been resolved.

Read the full incident report →

Notice April 7, 2026

Heidi Service Issue Affecting Integration

Detected by Pingoru: Apr 07, 2026, 09:30 AM UTC
Resolved: Apr 07, 2026, 10:22 AM UTC
Duration: 52m

Affected: Semble

Timeline · 2 updates

investigating Apr 07, 2026, 09:30 AM UTC

Heidi is currently experiencing issues, and their team is actively working to resolve them. We understand this may be disruptive and appreciate your patience and understanding while this is being addressed. For the latest updates, you can stay informed via Heidi’s status page: https://status.heidihealth.com/
resolved Apr 07, 2026, 10:22 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 30, 2026

Stripe Dashboard Disruption (Payments Unaffected)

Detected by Pingoru: Mar 30, 2026, 09:09 AM UTC
Resolved: Mar 30, 2026, 10:22 AM UTC
Duration: 1h 12m

Affected: Semble

Timeline · 2 updates

investigating Mar 30, 2026, 09:09 AM UTC

As of 07:55 UTC, Stripe is currently experiencing issues with the Dashboard and Express Dashboard across all platforms, and mobile interfaces. Please note that taking payments is not affected and is working as normal. We will provide an update as soon as more information becomes available.
resolved Mar 30, 2026, 10:22 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Disruptions on Video Consultations patients links and Heidi integration.

Detected by Pingoru: Mar 24, 2026, 01:31 PM UTC
Resolved: Mar 24, 2026, 03:48 PM UTC
Duration: 2h 17m

Affected: Semble

Timeline · 2 updates

investigating Mar 24, 2026, 01:31 PM UTC

We are aware of an issue causing disruptions on video consultations links preventing patients and third parties to load the page. We are investigating the issue with the highest priority. Thank you for your patience.
resolved Mar 24, 2026, 03:48 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 19, 2026

Elevated errors on Klarna payments

Detected by Pingoru: Mar 19, 2026, 01:50 PM UTC
Resolved: Mar 19, 2026, 02:30 PM UTC
Duration: 40m

Affected: Semble

Timeline · 2 updates

identified Mar 19, 2026, 01:50 PM UTC

We are aware of an issue affecting Klarna payments through SemblePay and Stripe. Payments are likely affected due to degraded performance reported by Klarna. We will continue to monitor the issue and an update will be provided as soon as more information becomes available. Thank you for your patience.
resolved Mar 19, 2026, 02:30 PM UTC

This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Reduced Performance experienced

Detected by Pingoru: Feb 27, 2026, 10:17 AM UTC
Resolved: Feb 27, 2026, 02:36 PM UTC
Duration: 4h 18m

Affected: Semble

Timeline · 4 updates

investigating Feb 27, 2026, 10:17 AM UTC

We are currently experiencing an issue with general performance, particularly slowness navigating from one page to another. Our engineers are investigating the situation. Thank you for bearing with us.
investigating Feb 27, 2026, 11:08 AM UTC

We are continuing to investigate the issue that causes slowness in certain parts of your Semble account. Thank you for your continued patience.
monitoring Feb 27, 2026, 11:49 AM UTC

We are monitoring the situation.
resolved Feb 27, 2026, 02:36 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 5, 2026

Heidi Integration

Detected by Pingoru: Feb 05, 2026, 12:18 PM UTC
Resolved: Feb 05, 2026, 02:38 PM UTC
Duration: 2h 20m

Affected: Semble

Timeline · 3 updates

investigating Feb 05, 2026, 12:18 PM UTC

We are aware of an issue affecting the use of Heidi within our platform. Heidi support team and our engineers are currently investigating the issue. Thank you for your patience.
monitoring Feb 05, 2026, 12:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 05, 2026, 02:38 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Issues with printing and sharing documents.

Detected by Pingoru: Jan 14, 2026, 09:34 AM UTC
Resolved: Jan 14, 2026, 11:04 AM UTC
Duration: 1h 30m

Affected: Semble

Timeline · 5 updates

investigating Jan 14, 2026, 09:34 AM UTC

We are aware of an issue affecting practices that would prevent users to print, share or email PDF documents such as letters, invoices, documents, prescriptions and lab forms. Our engineers are working on a fix. Thank you for your patience
identified Jan 14, 2026, 10:10 AM UTC

We are currently experiencing an issue that prevents some users to print, share or email documents . The issue has been identified and a fix is being deployed. Thank you for your continued patience.
monitoring Jan 14, 2026, 10:22 AM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jan 14, 2026, 10:57 AM UTC

We are continuing to monitor.
resolved Jan 14, 2026, 11:04 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Partial Temporary Interruption – OWB × Semble Integration

Detected by Pingoru: Jan 08, 2026, 12:55 PM UTC
Resolved: Jan 08, 2026, 03:23 PM UTC
Duration: 2h 27m

Affected: Semble

Timeline · 4 updates

investigating Jan 08, 2026, 12:55 PM UTC

We are currently aware of a partial temporary interruption affecting the OWB–Semble integration. Our engineering teams are actively investigating the issue in collaboration with the One Welbeck team and are working to restore full service as quickly as possible. Thank you for your patience and understanding.
identified Jan 08, 2026, 01:24 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 08, 2026, 02:04 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 08, 2026, 03:23 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 12, 2025

Some users are unable to access certain tabs.

Detected by Pingoru: Dec 12, 2025, 01:00 PM UTC
Resolved: Dec 12, 2025, 02:27 PM UTC
Duration: 1h 27m

Affected: Semble

Timeline · 3 updates

identified Dec 12, 2025, 01:00 PM UTC

We’re aware that some users may currently experience difficulties accessing certain tabs within Semble, including Tasks and Prescriptions. Our team is actively investigating the issue, and a fix is being worked on. We sincerely apologise for the disruption.
monitoring Dec 12, 2025, 01:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 12, 2025, 02:27 PM UTC

This incident has been resolved.

Read the full incident report →

Notice November 4, 2025

Address look up unavailable.

Detected by Pingoru: Nov 04, 2025, 03:53 PM UTC
Resolved: Nov 04, 2025, 04:37 PM UTC
Duration: 44m

Affected: Semble

Timeline · 3 updates

investigating Nov 04, 2025, 03:53 PM UTC

We are aware of an issue causing errors when searching postal addresses in the Address look up field. Our engineers are currently investigating the issue. Thank you for your patience.
identified Nov 04, 2025, 04:20 PM UTC

We’ve identified an outage with our third‑party address lookup provider. Searches may return “no results” for valid addresses. We’re monitoring their recovery. Thank you for your patience.
resolved Nov 04, 2025, 04:37 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 20, 2025

Slowness across some parts of the system

Detected by Pingoru: May 20, 2025, 11:52 AM UTC
Resolved: May 20, 2025, 02:39 PM UTC
Duration: 2h 47m

Affected: Semble

Timeline · 4 updates

investigating May 20, 2025, 11:52 AM UTC

We are currently experiencing intermittent issues with slowness in certain parts of the system. Thank you for your patience.
investigating May 20, 2025, 12:21 PM UTC

We are continuing to investigate the issue that causes slowness in certain parts of your Semble account. Thank you for your continued patience.
monitoring May 20, 2025, 01:15 PM UTC

A fix has been implemented and we are monitoring the results. Thank you for your continued patience.
resolved May 20, 2025, 02:39 PM UTC

This incident has been resolved.

Read the full incident report →

Minor May 14, 2025

Data Tab Unavailable

Detected by Pingoru: May 14, 2025, 06:57 AM UTC
Resolved: May 14, 2025, 11:19 AM UTC
Duration: 4h 21m

Affected: Semble

Timeline · 6 updates

investigating May 14, 2025, 06:57 AM UTC

We’re currently experiencing an issue where the Data tab is not currently accessible. Our team is investigating and working to resolve this as quickly as possible. Thank you for your patience and understanding.
investigating May 14, 2025, 07:36 AM UTC

We’re currently still experiencing an issue where the Data tab is not currently accessible. Our team is investigating and working to resolve this as quickly as possible. Thank you for your patience and understanding.
investigating May 14, 2025, 08:44 AM UTC

We are continuing to investigate this issue.
investigating May 14, 2025, 09:36 AM UTC

We are continuing to investigate this issue.
identified May 14, 2025, 09:49 AM UTC

The issue has been identified and a fix is being implemented.
resolved May 14, 2025, 11:19 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 17, 2025

Letter Fields Not Saving

Detected by Pingoru: Apr 17, 2025, 11:37 AM UTC
Resolved: Apr 17, 2025, 03:02 PM UTC
Duration: 3h 25m

Affected: Semble

Timeline · 6 updates

investigating Apr 17, 2025, 11:37 AM UTC

When creating a letter, the following fields may not be saved correctly after clicking “Save”: Recipient Copied in Recipient Location Letter Subject If you experience this issue and are unable to save your letter, please re-add the affected fields before saving the letter again. This should allow the letter to save as expected. Our team is actively investigating the issue and working on a fix. We’ll post updates here as soon as we have more information. We’re sorry for the inconvenience and thank you for your patience!
identified Apr 17, 2025, 11:37 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 17, 2025, 12:12 PM UTC

We have found a fix and we are monitoring the results.
monitoring Apr 17, 2025, 01:33 PM UTC

We are continuing to monitor for any further issues.
monitoring Apr 17, 2025, 02:36 PM UTC

A fix has been implemented and will be released shortly. Thank you for your patience while we resolve this.
resolved Apr 17, 2025, 03:02 PM UTC

The issue affecting letter fields not being saved has now been fixed. We recommend performing a hard refresh of your browser. How to do a hard refresh: Windows: Press Ctrl + Shift + R Mac: Press Cmd + Shift + R This will ensure you're loading the most up-to-date version of the system. Thank you for your patience!

Read the full incident report →

Notice April 9, 2025

Clynxx Prescriptions

Detected by Pingoru: Apr 09, 2025, 08:32 AM UTC
Resolved: Apr 09, 2025, 02:04 PM UTC
Duration: 5h 31m

Affected: Semble

Timeline · 4 updates

investigating Apr 09, 2025, 08:32 AM UTC

We are currently experiencing an issue with Clynxx prescriptions that could cause some prescriptions to not being submitted successfully to Clynxx. We are in liaison with their team and will provide updates on this as soon as possible. Thank you for your patience and understanding.
identified Apr 09, 2025, 08:57 AM UTC

We are still experiencing an issue with Clynxx prescriptions that could cause some prescriptions to not be sent successfully to Clynxx. We are in liaison with their support team and will provide updates as soon as possible. Thank you for your patience and understanding during this time.
identified Apr 09, 2025, 10:53 AM UTC

We are currently experiencing an issue with Clynxx prescriptions that could cause some prescriptions to not being submitted successfully to Clynxx. We are in liaison with their team and will provide updates on this as soon as possible. Thank you for your patience and understanding
resolved Apr 09, 2025, 02:04 PM UTC

The issue with prescriptions via ClynXx has now been resolved. You should be able to submit your prescriptions as normal.

Read the full incident report →

Notice February 26, 2025

Difficulties to save Consultations notes

Detected by Pingoru: Feb 26, 2025, 06:16 PM UTC
Resolved: Feb 26, 2025, 08:22 PM UTC
Duration: 2h 5m

Affected: Semble

Timeline · 4 updates

investigating Feb 26, 2025, 06:16 PM UTC

We are aware that some users might experience difficulties or errors when saving consultations notes. The issue has been identified and a fix is being implemented. Thank you for your patience.
investigating Feb 26, 2025, 06:53 PM UTC

We are currently experiencing an issue for some users who might experience difficulties or error when saving consultations notes. The issue has been identified. Thank you for your continued patience.
identified Feb 26, 2025, 07:17 PM UTC

We are continuing to work on a fix that should be deployed shortly. Thank you for your continued patience.
resolved Feb 26, 2025, 08:22 PM UTC

The fix has been deployed and this incident is now closed.

Read the full incident report →

Minor February 5, 2025

Issue with attendance statuses on Appointments Report

Detected by Pingoru: Feb 05, 2025, 02:23 PM UTC
Resolved: Nov 29, 2024, 12:00 AM UTC
Duration: —

Timeline · 1 update

resolved Feb 05, 2025, 02:23 PM UTC

From 29 November 2024 to 27 January 2025, only the final attendance status has been recorded. In the Appointments Report, the Arrived, Consultation Start, and Departed Time columns may be impacted. As of 27 Jan, this issue is now resolved. If you need any assistance, please contact [email protected]

Read the full incident report →

Notice January 2, 2025

Disruptions for CloudRx Prescriptions from 4th January 8:00am to 6th January 9:00am

Detected by Pingoru: Jan 02, 2025, 03:10 PM UTC
Resolved: Jan 06, 2025, 09:11 AM UTC
Duration: 3d 18h

Affected: Semble

Timeline · 4 updates

identified Jan 02, 2025, 03:10 PM UTC

In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
identified Jan 02, 2025, 03:11 PM UTC

In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
identified Jan 03, 2025, 10:24 AM UTC

In order to ensure the highest quality of service, CloudRX will be carrying out an upgrade to their infrastructure this weekend. If you have integrated with CloudRx, you will still able to create your prescriptions within your Semble account as normal. However during the period of Saturday 4th January 8:00am to Monday 6th January at 9:00am, please do not send any prescription to CloudRx as they won't be in a position to receive them successfully. If you have any question, our customer support team will be happy to assist at [email protected].
resolved Jan 06, 2025, 09:11 AM UTC

You are now able to submit your prescriptions to CloudRx as normal. Thank you for your patience.

Read the full incident report →

Notice November 7, 2024

Appointment Page not loading

Detected by Pingoru: Nov 07, 2024, 04:50 PM UTC
Resolved: Nov 07, 2024, 05:27 PM UTC
Duration: 37m

Affected: Semble

Timeline · 3 updates

investigating Nov 07, 2024, 04:50 PM UTC

We are aware of an issue causing the appointment page to not load at the moment. Our developers are currently investigating this issue. Thank you for your patience.
identified Nov 07, 2024, 05:19 PM UTC

The issue causing the appointment page to not load successfully has been identified and a fix is being implemented. Thank you for your continued patience.
resolved Nov 07, 2024, 05:27 PM UTC

The fix has been deployed and this incident is now closed.

Read the full incident report →

Critical October 15, 2024

Parts of the application are unresponsive

Detected by Pingoru: Oct 15, 2024, 05:29 AM UTC
Resolved: Oct 15, 2024, 05:37 AM UTC
Duration: 8m

Affected: Semble

Timeline · 4 updates

investigating Oct 15, 2024, 05:29 AM UTC

Parts of the Semble application are currently unresponsive. We are investigating the issue.
identified Oct 15, 2024, 05:35 AM UTC

The issue has been identified and a fix is being implemented
monitoring Oct 15, 2024, 05:35 AM UTC

A fix has been implemented and we are monitoring the results
resolved Oct 15, 2024, 05:37 AM UTC

This incident has been resolved.

Read the full incident report →

Notice October 10, 2024

Lab orders

Detected by Pingoru: Oct 10, 2024, 09:09 AM UTC
Resolved: Oct 10, 2024, 10:00 AM UTC
Duration: 50m

Affected: Semble

Timeline · 3 updates

investigating Oct 10, 2024, 09:09 AM UTC

We are currently experiencing an issue with lab requests that could cause some of these orders not to be processed. Our team has identified the issue and this is currently being fixed. Thank you for your patience.
identified Oct 10, 2024, 09:35 AM UTC

We are currently experiencing an issue with lab requests that could cause some of these orders not to be processed. The cause has been identified and will remedied shortly. Thank you for your continued patience.
resolved Oct 10, 2024, 10:00 AM UTC

This incident has been resolved.

Read the full incident report →