Sellbrite experienced a notice incident on October 1, 2020 affecting Sellbrite App and Sellbrite API, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2020, 05:27 PM UTC
We're experiencing a total site outage related to some database issues. We're addressing it immediately.
- investigating Oct 01, 2020, 08:07 PM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2020, 08:31 PM UTC
We have identified the root cause and are working on a fix.
- identified Oct 01, 2020, 08:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2020, 09:07 PM UTC
We have deployed a fix and are monitoring the situation.
- monitoring Oct 01, 2020, 10:32 PM UTC
We continue to see issues and are actively addressing them. Thank you for your patience.
- monitoring Oct 01, 2020, 10:56 PM UTC
All primary systems appear to be operational. We are gradually reenabling features to aid in a smooth return to full capability.
- resolved Oct 02, 2020, 05:35 PM UTC
All systems were fully operational and performant overnight. We've worked through any backlog of work.