Sellbrite experienced a critical incident on February 20, 2026 affecting Amazon API, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2026, 01:37 PM UTC
We are aware of the issue with Amazon connections for some users. Our team is actively investigating the issue and working to resolve it as quickly as possible. Thank you for your patience.
- monitoring Feb 20, 2026, 02:39 PM UTC
A fix has been implemented, and we are monitoring the results. To get your Amazon channel reconnected, you will need to go to your channel settings page for Amazon and click the "Reconnect" button. If you need assistance, please reach out to [email protected]
- monitoring Feb 20, 2026, 02:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 20, 2026, 03:06 PM UTC
You should see your Amazon channel reconnected again. If not, please try clicking the "Reconnect" button in your channel settings. If you are still seeing issues, please reach out to [email protected].