Sellbrite incident

Deploy of incorrect production configs

Critical Resolved View vendor source →

Sellbrite experienced a critical incident on November 30, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2021, 06:04 PM UTC
Resolved
Nov 30, 2021, 06:04 PM UTC
Duration
—
Detected by Pingoru
Nov 30, 2021, 06:04 PM UTC

Update timeline

  1. resolved Dec 11, 2021, 12:57 AM UTC

    All times PDT At 1004 we started a deploy with code changes that included a bad production-only config At 1020 we saw our first full system down error By 1023 we were in a meeting and deploying a good rollback commit By 1028 we had most systems up By 1043 we were totally back up