Sellbrite experienced a major incident on January 29, 2023 affecting ShipEngine, lasting 22h 24m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine
Update timeline
- investigating Jan 29, 2023, 04:42 PM UTC
We have received reports that merchants may be unable to generate USPS shipping rates via our ShipEngine integration, and our team is investigating the issue. Thank you for your patience.
- identified Jan 30, 2023, 12:03 AM UTC
The issue has been identified an we are working on a fix. Please note that the ability to create labels across all carriers may be blocked while this fix is implemented.
- monitoring Jan 30, 2023, 04:59 AM UTC
A fix has been implemented and we are monitoring the results. Merchants should now be able to retrieve rates and purchase USPS shipping labels. Thank you again for your patience.
- resolved Jan 30, 2023, 03:06 PM UTC
This incident has been resolved.