Sellbrite incident

Unable to import eBay orders

Major Resolved View vendor source →

Sellbrite experienced a major incident on April 14, 2023 affecting eBay API, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2023, 04:00 PM UTC
Resolved
Apr 15, 2023, 04:34 PM UTC
Duration
1d
Detected by Pingoru
Apr 14, 2023, 04:00 PM UTC

Affected components

eBay API

Update timeline

  1. investigating Apr 14, 2023, 04:00 PM UTC

    We are currently investigating this issue.

  2. identified Apr 15, 2023, 01:04 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 15, 2023, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2023, 04:34 PM UTC

    This incident has been resolved. We are seeing order imports from eBay working as intended again.