Sellbrite incident

Sellbrite app - delays in transactional emails

Minor Resolved View vendor source →

Sellbrite experienced a minor incident on April 11, 2024 affecting Sellbrite App, lasting 19h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 09:08 PM UTC
Resolved
Apr 12, 2024, 04:50 PM UTC
Duration
19h 41m
Detected by Pingoru
Apr 11, 2024, 09:08 PM UTC

Affected components

Sellbrite App

Update timeline

  1. investigating Apr 11, 2024, 09:08 PM UTC

    Some users may be experiencing delays with receiving transaction emails like password resets and csv exports. We are working to resolve the issue and hope to have a resolution soon.

  2. identified Apr 12, 2024, 01:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 12, 2024, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results - delays in email deliverability may take some time to recover.

  4. resolved Apr 12, 2024, 04:50 PM UTC

    This incident has been resolved. Some merchants may need to re-request transactional emails if the original request is over 12 hours old.