Sellbrite incident

Sellbrite app - issues retrieving rates for shipping labels

Major Resolved View vendor source →

Sellbrite experienced a major incident on April 30, 2024 affecting ShipEngine, lasting 23h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 01:53 PM UTC
Resolved
May 01, 2024, 01:35 PM UTC
Duration
23h 41m
Detected by Pingoru
Apr 30, 2024, 01:53 PM UTC

Affected components

ShipEngine

Update timeline

  1. investigating Apr 30, 2024, 01:53 PM UTC

    We are currently investigating reports of multiple merchants receiving errors when attempting to retrieve rates and purchase shipping labels.

  2. monitoring Apr 30, 2024, 02:11 PM UTC

    We see that our label provider has implemented a fix and shipping labels can be purchased again. If you’re still seeing an issue please contact support.

  3. monitoring Apr 30, 2024, 02:18 PM UTC

    We have confirmed that this issue was due to a recently-resolved incident with our label provider, ShipEngine, but are continuing to monitor for further issues.

  4. monitoring Apr 30, 2024, 02:19 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 01, 2024, 01:35 PM UTC

    This incident has been resolved.