Sellbrite incident

Sellbrite for Shopify - Tracking information not updating

Major Resolved View vendor source →

Sellbrite experienced a major incident on April 29, 2024 affecting Sellbrite App, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 05:14 PM UTC
Resolved
May 01, 2024, 09:34 PM UTC
Duration
2d 4h
Detected by Pingoru
Apr 29, 2024, 05:14 PM UTC

Affected components

Sellbrite App

Update timeline

  1. investigating Apr 29, 2024, 05:14 PM UTC

    Some merchants on our "Sellbrite for Shopify" configuration may be experiencing issues with shipping details updating in Sellbrite and sales channels. We are currently investigating the issue.

  2. investigating Apr 30, 2024, 02:18 PM UTC

    We are continuing to investigate issues with tracking for our "Sellbrite for Shopify" configuration

  3. identified May 01, 2024, 01:36 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 01, 2024, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results. If you continue to see issues with fulfillment information from Shopify not passing to Sellbrite and then to sales channels please contact the team.

  5. resolved May 01, 2024, 09:34 PM UTC

    This incident has been resolved.