Sellbrite incident

Sellbrite for Shopify - Orders failing to forward for fulfillment

Major Resolved View vendor source →

Sellbrite experienced a major incident on May 15, 2025 affecting Sellbrite App, lasting 7h 19m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 02:16 PM UTC
Resolved
May 15, 2025, 09:36 PM UTC
Duration
7h 19m
Detected by Pingoru
May 15, 2025, 02:16 PM UTC

Affected components

Sellbrite App

Update timeline

  1. investigating May 15, 2025, 02:16 PM UTC

    We are receiving reports of orders failing to forward to Shopify for our Sellbrite for Shopify configuration and are currently investigating the issue.

  2. identified May 15, 2025, 04:08 PM UTC

    A fix has been identified for the order forwarding issue and we are working to implement.

  3. monitoring May 15, 2025, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 15, 2025, 09:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 15, 2025, 09:36 PM UTC

    This incident has been resolved.