Sekoia FRA1 experienced a major incident on June 25, 2025 affecting Event ingestion, lasting 10h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2025, 07:27 AM UTC
We are currently experiencing issues with our data intake service. Initial investigations suggest a possible problem with our public reverse proxy or the external load balancer service. We are actively working on the issue and have reached out to our external service provider for assistance. Please note that this could affect data ingestion. We apologize for any inconvenience caused and we appreciate your patience as we work to resolve this incident.
- identified Jun 25, 2025, 07:33 AM UTC
We have identified the issue affecting our data intake service. We're currently fixing the issue.
- monitoring Jun 25, 2025, 08:27 AM UTC
The issue with our data intake service has been identified and resolved. The problem was due to a network issue between our reverse proxy servers and our external service provider load balancer. This caused an inability to ingest events sent via HTTP and SYSLOG. We are currently monitoring the situation closely to ensure stability. We appreciate your patience and understanding during this incident.
- resolved Jun 25, 2025, 05:48 PM UTC
This incident has been resolved.