Seismic Software incident

Degraded Performance – LiveSocial > ProofPoint Integration

Minor Resolved View vendor source →

Seismic Software experienced a minor incident on July 17, 2025 affecting LiveSocial Admin Console and LiveSocial Application, lasting 10h 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2025, 06:18 PM UTC
Resolved
Jul 18, 2025, 05:16 AM UTC
Duration
10h 57m
Detected by Pingoru
Jul 17, 2025, 06:18 PM UTC

Affected components

LiveSocial Admin ConsoleLiveSocial Application

Update timeline

  1. identified Jul 17, 2025, 06:18 PM UTC

    We are currently experiencing degraded performance impacting the LiveSocial > ProofPoint integration. ProofPoint Engineering has identified the root cause and is actively working on a fix.

  2. monitoring Jul 17, 2025, 11:39 PM UTC

    ProofPoint has implemented a fix and we are monitoring the results.

  3. resolved Jul 18, 2025, 05:16 AM UTC

    ProofPoint has resolved this incident.