Seismic Software incident

Some customers receiving a "Renew Session" or "Session Expired" error when opening Seismic tab in embedded app

Minor Resolved View vendor source →

Seismic Software experienced a minor incident on August 8, 2025 affecting U.S. West2 and U.S. West3 and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 03:25 PM UTC
Resolved
Aug 10, 2025, 03:08 PM UTC
Duration
1d 23h
Detected by Pingoru
Aug 08, 2025, 03:25 PM UTC

Affected components

U.S. West2U.S. West3U.S. East1U.S. East2U.S. East3CAN1 (Canada)

Update timeline

  1. investigating Aug 08, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  2. identified Aug 08, 2025, 04:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 08, 2025, 04:48 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 08, 2025, 07:16 PM UTC

    Teams have identified the issue and are working on deploying a fix.

  5. identified Aug 08, 2025, 10:59 PM UTC

    We estimate the full fix will be deployed to production at approximately 2:00 UTC.

  6. monitoring Aug 09, 2025, 06:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Aug 10, 2025, 03:08 PM UTC

    This incident has been resolved.