Major Outage detected on status page
Affected: Overall
SegMetrics Outage History
SegMetrics is up right nowSegMetrics had 5 outages in the last 2 years totaling 37h 25m of downtime — averaging 0.2 incidents per month.
There were 5 SegMetrics outages since February 6, 2025 totaling 37h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Contact Tag Update Delay
Affected: Data Importer
Timeline · 3 updates
- investigating Mar 05, 2026, 03:07 PM UTC
Contact tag updates are currently delayed. If you've recently applied or modified tags, changes may not appear immediately. This issue is limited to tag data; no other systems are affected. We're actively investigating and will provide updates as they become available.
- monitoring Mar 06, 2026, 02:43 PM UTC
A fix has been implemented, and we are working through the backlog. Looking to have the backlog cleared by end of day.
- resolved Mar 07, 2026, 12:15 AM UTC
This incident has been resolved.
Redis cluster having issues
Affected: Application
Timeline · 2 updates
- investigating Apr 01, 2025, 05:30 PM UTC
Our caching cluster is currently having issues. Data import and collection is continuing as normal. We are looking at solving this as soon as possible.
- resolved Apr 01, 2025, 05:34 PM UTC
This incident has been resolved.
API Data Import Delay
Affected: Data Importer
Timeline · 2 updates
- monitoring Mar 25, 2025, 02:44 PM UTC
We experienced a delay in data importing last evening from 11pm PST due to an issue with our upstream data provider. We have fixed the issue, increased importing speed for all accounts, and are currently running through the backlog of data imports. We expect the backlog to be fully imported by 11am PST.
- resolved Mar 25, 2025, 06:57 PM UTC
This incident has been resolved.
Google Ads Import Delay
Affected: Data Importer
Timeline · 1 update
- resolved Feb 06, 2025, 12:27 AM UTC
We experienced a delay in updating Google Ads performance data between 12:00 PM and 4:00 PM PST due to an issue with the Google Ads API. The problem has now been resolved, and data updates have returned to normal.