Seesaw had 7 outages in the last 2 years totaling 54h 14m of downtime — averaging 0.3 incidents per month.
There were 7 Seesaw outages since June 10, 2025 totaling 54h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.
There will be a short downtime for the Seesaw Image Library Friday May 8th, 2026
Update is complete, Image Library is now available.
We are currently experiencing issues resolving some images in our Seesaw app. We suspect this might be resulting from stability issues with our underlying cloud service provider (AWS), but continuing to investigate the root cause.
We can confirm that the underlying issue is with our cloud service provider (AWS) and they are currently working on a full resolution.
The incident has been resolved. Our cloud service provider (AWS) has remediated the issue, and all images are now functioning as expected.
We are currently experiencing delays in the delivery of scheduled messages. Our team has identified the cause of this issue and working to resolve it. Scheduled items may arrive later than expected.
This incident is now resolved. Customers will receive all messages that were scheduled during our downtime.
We are currently investigating errors uploading to student journals and activities.
The issue has been identified and a fix is being implemented.
This issue has been resolved. For students who continue to see a "No Internet Connection" error, they will need to force quit the app and reopen it, or refresh their browser page to continue working. Autosave will attempt to recover their work from before the upload issue began after they relaunch the app or refresh the page.
Some third-party authentication services, including Clever and ClassLink, are currently experiencing disruptions due to an AWS outage. This may impact your ability to log in using these services. Seesaw is actively monitoring the situation. Please note, this is not a bug in Seesaw. We will provide updates as more information becomes available.
This incident has been resolved.
We’ve identified an increase in crashes when opening the app from a push notification on iOS version 10.89. Entering the app from the Home Screen works normally. Our team is actively investigating and working on a fix.
A fix has been identified, and a new version of the app has been submitted to the iOS App Store for review.
The fix has been released in the new version 10.89.1 of the app. We have been able to confirm that opening the app from a push notification no longer crashes the app. The team is monitoring the fix to ensure it continues to work as intended.
Following continuous monitoring, the team confirms that this issue is resolved.
We've identified an issue with getting a QR code for a student post from the [...] menu on student work. A fix has been identified and is in progress. Student login QR codes are unaffected.
This issue has been resolved.