Seequent experienced a major incident on May 30, 2026 affecting Central File Service, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 30, 2026, 03:32 PM UTC
The Central File Service in the West U.S. region is currently operating in a degraded state due to an upstream provider issue affecting file operations. Impact is limited to customers hosted in the West U.S. region; all other regions remain fully functional. All other platform components - including the Web Portal, Central API, and supporting services, continue to operate normally. We are engaged with the upstream provider and will restore full functionality as soon as the issue is resolved.
- identified May 30, 2026, 04:20 PM UTC
Our service provider has acknowledged the issue and is actively investigating. We will provide further updates as soon as more information becomes available.
- identified May 30, 2026, 07:05 PM UTC
Our service provider continues to work on resolving the issue. The underlying problem remains active, and we are monitoring their progress closely. We will provide further updates as soon as new information becomes available.
- identified May 30, 2026, 09:00 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 30, 2026, 09:02 PM UTC
The incident has now been resolveThe issue affecting the Central File Service in the West U.S. region has been fully resolved. Service has returned to normal operation, and all file functionality is now performing as expected.