SEDNA Outage History

SEDNA had 29 outages in the last 2 years totaling 5h 7m of downtime — averaging 1.2 incidents per month.

There were 29 SEDNA outages since July 17, 2024 totaling 5h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sedna.com

Major August 22, 2024

Mailflow Interruption Across All Clusters

Detected by Pingoru: Aug 22, 2024, 09:03 AM UTC
Resolved: Aug 22, 2024, 11:08 AM UTC
Duration: 2h 5m

Timeline · 4 updates

investigating Aug 22, 2024, 09:23 AM UTC

Sedna users across all clusters may experience interruptions in sending and receiving emails. Our Engineering Team is investigating this with the highest priority.
identified Aug 22, 2024, 11:02 AM UTC

The issue has been identified and a fix is being implemented.
identified Aug 22, 2024, 11:04 AM UTC

The issue has been identified and a fix is being implemented.
resolved Aug 22, 2024, 11:40 AM UTC

On 21 August from approximately 3 pm BST, a small proportion of emails were incorrectly bounced across all clusters on Sedna. On 22 August at approximately 12 pm BST, Sedna's Engineering team implemented a fix to resolve this issue going forward and are currently investigating how to recover any missing emails. Further updates to follow

Read the full incident report →

Major August 15, 2024

Sedna down for some Tenants

Detected by Pingoru: Aug 15, 2024, 01:23 AM UTC
Resolved: Aug 15, 2024, 01:53 AM UTC
Duration: 30m

Affected: SEDNA - www.sednanetwork.com

Timeline · 3 updates

investigating Aug 14, 2024, 11:45 PM UTC

We have received some reports of Sedna being down for some of our customers. We are actively investigating this with uttermost priority.
monitoring Aug 15, 2024, 01:23 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 15, 2024, 01:53 AM UTC

This incident has been resolved.

Read the full incident report →

Notice August 13, 2024

Incoming Mail flow Interruption on Dublin-3

Detected by Pingoru: Aug 13, 2024, 08:10 AM UTC
Resolved: Aug 13, 2024, 09:18 AM UTC
Duration: 1h 8m

Timeline · 3 updates

investigating Aug 13, 2024, 08:10 AM UTC

Users on our Dublin-3 cluster may experience interruptions in receiving emails. Our Engineering Team is investigating this with the highest priority.
monitoring Aug 13, 2024, 08:14 AM UTC

A fix has been implemented and we are now monitoring the results.
resolved Aug 13, 2024, 09:18 AM UTC

This incident has been resolved.

Read the full incident report →

Critical July 17, 2024

Inability to access Sedna - Customers on the Singapore1 Cluster

Detected by Pingoru: Jul 17, 2024, 02:36 PM UTC
Resolved: Jul 17, 2024, 04:00 PM UTC
Duration: 1h 23m

Affected: SEDNA - www.sednanetwork.com

Timeline · 6 updates

investigating Jul 17, 2024, 02:36 PM UTC

We are aware of an issue affecting a number of customers on a specific infrastructure cluster (Singapore 1). Affected end users are unable to log into Sedna. We are investigating this as an emergency.
investigating Jul 17, 2024, 02:37 PM UTC

We are continuing to investigate this issue.
investigating Jul 17, 2024, 02:37 PM UTC

We are continuing to investigate this issue.
identified Jul 17, 2024, 02:53 PM UTC

An issue has been detected for the customer tenants affected in Singapore 1. The team has resolved the immediate issue. We are continuing to investigate the root cause. Customers should now have access to Sedna
monitoring Jul 17, 2024, 03:19 PM UTC

The team has resolved the immediate issue. We are continuing to investigate the root cause. Customers should now have access to Sedna.
resolved Jul 17, 2024, 04:00 PM UTC

Our team has resolved the issue and we are currently monitoring the system. Users should now be able to access Sedna without any performance issues.

Read the full incident report →