Mail Flow Issue related to AWS outage - US-EAST-1

Update timeline

1. investigating Oct 20, 2025, 07:39 AM UTC

   Dear Customers, We’re currently experiencing a mail flow issue, which is causing emails to queue and may also impact incoming mail delivery. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We’ll provide updates as more information becomes available. Thank you for your patience and understanding.

2. identified Oct 20, 2025, 08:11 AM UTC

   Dear Customers, We've identified that the widespread mail flow issue affecting some customers is related to an ongoing AWS outage impacting our infrastructure. As a result, mail delivery and processing may be delayed. Our engineering team is closely monitoring the situation and working with AWS to restore normal service as soon as possible. We’ll share further updates as more information becomes available.

3. identified Oct 20, 2025, 09:14 AM UTC

   Dear Customers, The mail flow issue affecting some customers remains ongoing and is linked to a wider AWS outage impacting multiple services. Our engineers continue to monitor the situation closely and are working to restore full functionality when AWS systems recover. For more information, you can track updates directly from AWS via their status page: https://health.aws.amazon.com/health/status We’ll continue to provide updates as they become available. Thank you for your continued patience and understanding.

4. monitoring Oct 20, 2025, 10:47 AM UTC

   Dear Customers, AWS has confirmed that the underlying issue has been mitigated, and most services are operating normally again. Some throttling and backlogs are still being cleared, particularly affecting the US-EAST-1 region, which may cause intermittent delays or errors. Our team continues to monitor the situation closely and will provide further updates as AWS progresses toward full resolution. Thank you for your patience and understanding.

5. resolved Oct 20, 2025, 12:06 PM UTC

   Dear Customers, We’re pleased to confirm that all services are now operating normally. The earlier disruption, which was linked to an AWS outage in the has been fully resolved. Our systems are stable, and mail flow and processing have returned to normal. We’ll continue to monitor closely to ensure everything remains stable. Thank you for your patience and understanding throughout this incident.