Application Outage: Customers are unable to access Sedna on Dublin 1 & 2

Update timeline

1. investigating Apr 28, 2026, 10:30 AM UTC

   An application outage was identified affecting some Sedna customers on our Dublin 1 and Dublin 2 clusters between 7:30am and 08:00 am UTC and 9:20am and 09:35 and UTC. During this time, impacted users were unable to log in or access the platform. The issue is being treated as an emergency by our engineering team while service is being restored. We are continuing to monitor the platform closely to ensure stability and will keep you updated as the investigation progresses.

2. monitoring Apr 28, 2026, 01:53 PM UTC

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3. resolved Apr 28, 2026, 06:09 PM UTC

   An initial investigation has been completed into the outage that affected some Sedna customers on our Dublin 1 and Dublin 2 clusters earlier today. The disruption was traced to a capacity issue that prevented impacted users from logging in or accessing the platform. As a precautionary measure, we have adjusted scaling policies on both clusters and temporarily disabled a non-essential feature to reduce load. Our engineering team is continuing the root cause analysis and will implement further improvements to prevent recurrence.