SEDNA incident

Mail Delivery Outage: Some Customers in our Virginia 1 Cluster are Unable to Send Mail

Major Resolved View vendor source →

SEDNA experienced a major incident on August 18, 2026, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 05:20 PM UTC
Resolved
Aug 18, 2026, 06:27 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 18, 2026, 05:20 PM UTC

Update timeline

  1. investigating Aug 18, 2026, 05:28 PM UTC

    An outage affecting Sedna’s mail egress services has been identified on our Virginia 1 clusters. Affected users are unable to send mail. The issue is under investigation by engineering as an emergency.

  2. identified Aug 18, 2026, 06:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 18, 2026, 06:27 PM UTC

    This incident has been resolved. Any messages that bounced during the incident can continue to be resent.