SEDNA incident
Mail not being sent or received in some SEDNA tenants
SEDNA experienced a major incident on September 8, 2022 affecting SEDNA - www.sednanetwork.com, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2022, 09:01 PM UTC
We are currently experiencing an issue affecting some mail being received into or sent from some SEDNA tenants in the eu-west-1 region. Our Engineering team are actively working to resolve this and all pending mail will be sent and received once the incident is resolved.
- identified Sep 08, 2022, 09:29 PM UTC
We've identified a potential cause for this issue and are working to rectify.
- monitoring Sep 08, 2022, 09:33 PM UTC
The fix applied has been successful and mail is now being sent and received from SEDNA. All messages are queued and there will be a small delay whilst the backlog reduces.
- resolved Sep 08, 2022, 10:03 PM UTC
We have resolved the issue which was affecting mail being sent or received in some SEDNA tenants. Affected messages have been processed and there should no longer be any delays affecting inbound or outbound mail.