SEDNA experienced a critical incident on March 1, 2023 affecting SEDNA - www.sednanetwork.com and SEDNA - Private Hosting, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2023, 08:19 PM UTC
Since 18:52 (UTC) our team has been investigating issues with messages being received in SEDNA, we are actively working on a fix for this.
- monitoring Mar 01, 2023, 08:42 PM UTC
Our team have implemented the fix and can confirm messages will now flow in and out of SEDNA as expected. Please reach out to [email protected] should you experience any further issues.
- resolved Mar 01, 2023, 08:45 PM UTC
Our team has confirmed that all affected messages have now been sent and received into SEDNA.
- postmortem Mar 02, 2023, 10:13 AM UTC
During a routine deployment activity a change was introduced which prevented users from seeing new messages coming into the system. This was a view-only issue and no emails were lost during the incident. Once the incident was identified and fixed, full service was restored, including views to any messages received during the outage. A full report will follow.