SEDNA incident

Inability to access Sedna - customers on the Dublin Cluster

Critical Resolved View vendor source →

SEDNA experienced a critical incident on September 27, 2023, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 02:49 PM UTC
Resolved
Sep 27, 2023, 03:49 PM UTC
Duration
1h
Detected by Pingoru
Sep 27, 2023, 02:49 PM UTC

Update timeline

  1. investigating Sep 27, 2023, 02:49 PM UTC

    We are aware of an issue affecting a number of customers on a specific Infrastructure cluster (Dublin). Affected end users are unable to log into Sedna. We are investigating this as an emergency.

  2. identified Sep 27, 2023, 03:08 PM UTC

    An issue has been detected in the database layer for the customer tenants affected. A rollback of the recent deployment is being made and we will report back shortly. This should resolve the incident. Apologies for any inconvenience caused.

  3. resolved Sep 27, 2023, 03:49 PM UTC

    Service has been restored and affected end users are now able to log into Sedna. The root cause was related to a configuration item in the Database layer and this has been rectified. Please accept our sincere apologies for any inconvenience caused.