SEDNA incident

Mails not received and sent messages are not appearing for some Sedna tenants - Dublin 3 Cluster

Major Resolved View vendor source →

SEDNA experienced a major incident on November 20, 2023, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2023, 07:46 AM UTC
Resolved
Nov 20, 2023, 11:31 AM UTC
Duration
3h 44m
Detected by Pingoru
Nov 20, 2023, 07:46 AM UTC

Update timeline

  1. investigating Nov 20, 2023, 07:46 AM UTC

    We are currently investigating this issue.

  2. investigating Nov 20, 2023, 07:57 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 20, 2023, 09:00 AM UTC

    Service has been restored to the Dublin cluster and we are monitoring carefully to ensure that no further incidents occur.

  4. resolved Nov 20, 2023, 11:31 AM UTC

    This incident has been resolved and the platform is running normally. We apologise for any inconvenienced caused by this temporary interruption to service.