SEDNA incident

Inability to access Sedna - Customers on the Singapore1 Cluster

Critical Resolved View vendor source →

SEDNA experienced a critical incident on July 17, 2024 affecting SEDNA - www.sednanetwork.com, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2024, 02:36 PM UTC
Resolved
Jul 17, 2024, 04:00 PM UTC
Duration
1h 23m
Detected by Pingoru
Jul 17, 2024, 02:36 PM UTC

Affected components

SEDNA - www.sednanetwork.com

Update timeline

  1. investigating Jul 17, 2024, 02:36 PM UTC

    We are aware of an issue affecting a number of customers on a specific infrastructure cluster (Singapore 1). Affected end users are unable to log into Sedna. We are investigating this as an emergency.

  2. investigating Jul 17, 2024, 02:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 17, 2024, 02:37 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 17, 2024, 02:53 PM UTC

    An issue has been detected for the customer tenants affected in Singapore 1. The team has resolved the immediate issue. We are continuing to investigate the root cause. Customers should now have access to Sedna

  5. monitoring Jul 17, 2024, 03:19 PM UTC

    The team has resolved the immediate issue. We are continuing to investigate the root cause. Customers should now have access to Sedna.

  6. resolved Jul 17, 2024, 04:00 PM UTC

    Our team has resolved the issue and we are currently monitoring the system. Users should now be able to access Sedna without any performance issues.