SEDNA experienced a major incident on August 22, 2024, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 22, 2024, 09:23 AM UTC
Sedna users across all clusters may experience interruptions in sending and receiving emails. Our Engineering Team is investigating this with the highest priority.
- identified Aug 22, 2024, 11:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 22, 2024, 11:04 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 22, 2024, 11:40 AM UTC
On 21 August from approximately 3 pm BST, a small proportion of emails were incorrectly bounced across all clusters on Sedna. On 22 August at approximately 12 pm BST, Sedna's Engineering team implemented a fix to resolve this issue going forward and are currently investigating how to recover any missing emails. Further updates to follow