SecurityScorecard experienced a minor incident on September 9, 2024 affecting Ratings Platform, lasting 19h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 09, 2024, 12:17 PM UTC
An issue has been identified within the measurement data used in the Custom Scorecards scoring calculation workflow. This issue is causing Custom Scorecard to display a score of 100 with no issue attached. We have implemented a fix and are currently re-scoring the Custom Scorecards.
- identified Sep 09, 2024, 02:57 PM UTC
The Scoring data has been re-calculated and is now published on the Platform. We are currently re-scoring the Custom Scorecards for the previous days in order to fix the History data.
- monitoring Sep 09, 2024, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2024, 08:03 AM UTC
History data and Current data have been re-calculated using the fixed workflow. Data is now published on the platform. The issue is now considered resolved.