SecurID had 9 outages in the last 2 years totaling 9h 5m of downtime — averaging 0.4 incidents per month.
There were 9 SecurID outages since September 12, 2024 totaling 9h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Customers hosted in the RSA EU West production environment experienced intermittent authentication failures and service degradation. The issue was resolved, and service has returned to normal operation. RSA continues to investigate the underlying cause in collaboration with our cloud service provider.
We have detected an issue affecting RSA ID Plus. SaaS Operations is investigating the issue and will post updates as they become available.
A fix has been implemented and we are monitoring the results.
After monitoring the fix, SaaS Operations has determined that the incident affecting RSA ID Plus Administration Service has been resolved. No Authentication Services were impacted by this incident. We will post a root cause analysis as soon as it is available.
RSA acknowledges that some of our North American customers experienced degraded service, including delays and intermittent authentication failures, between approximately 11:46 and 13:14 UTC on September 12, 2024. This disruption was caused by a networking issue affecting one of our key technology partners, which impacted our customers' ability to consistently connect to the ID Plus Service. Once the issue was resolved, normal service availability was promptly restored. We are working closely with our partners to conduct a thorough root cause analysis of the incident and will provide further details as soon as they become available.