Secureworks incident

All environments: unable to attach alerts to cases (investigations)

Notice Resolved View vendor source →

Secureworks experienced a notice incident on April 23, 2026, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 04:49 PM UTC
Resolved
Apr 23, 2026, 05:50 PM UTC
Duration
1h
Detected by Pingoru
Apr 23, 2026, 04:49 PM UTC

Update timeline

  1. identified Apr 23, 2026, 04:49 PM UTC

    Currently users are unable attach alerts to cases (investigations). Our engineers have identified the cause and are working on deploying a fix. Alerting is still functioning, and there is no data loss risk.

  2. monitoring Apr 23, 2026, 05:10 PM UTC

    A fix has been deployed. We are monitoring to verify that all function is restored.

  3. resolved Apr 23, 2026, 05:50 PM UTC

    Issue is fixed.