Secureworks incident

Taegis IDR ingestion delays in all environments

Notice Resolved View vendor source →

Secureworks experienced a notice incident on September 19, 2025, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 02:51 PM UTC
Resolved
Sep 19, 2025, 09:20 PM UTC
Duration
6h 28m
Detected by Pingoru
Sep 19, 2025, 02:51 PM UTC

Update timeline

  1. investigating Sep 19, 2025, 02:51 PM UTC

    All Taegis environments are experiencing IDR ingestion delays. Users may see delayed identity alerts during this time. Team is working to fix the issue.

  2. identified Sep 19, 2025, 03:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 19, 2025, 09:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2025, 09:20 PM UTC

    This incident has been resolved.